CX Insights
We love CX! We're CX geeks with a cause - and we're proud of it! Read about the latest customer experience trends, strategies and technologies.
Customer Support Trends in 2024
Consumers seek more than just good deals - they want respect, transparency, and simplicity...
2 minute read
AI Strategies
The need to develop and implement AI strategies will, for many companies, require a change in how...
2 minute read
Unveiling The Technology Acquisition
Nexcom's Strategic Leap into Voice Technology. Earlier this year, Nexcom successfully concluded the...
2 minute read
CX and AI: The Dynamic Duo
It appears that the CX industry has found the perfect partner in Artificial Intelligence (AI), and...
3 minute read
The role of Generative and Analytical AI
Harnessing the Power of Generative and Analytical AI for Personalized Customer Experiences
2 minute read