Estelle Afshar
Before joining Nexcom, Estelle was a seasoned AI leader and entrepreneur. With strategic leadership as Head of AI at Shopify, leading multiple Data Science teams at Home Depot, and as founder of her own consulting firm, she consistently drove innovation by developing and deploying AI solutions that transformed products and customer experiences across e-commerce, finance, and biotech sectors.
Emerging AI Trends
Customer service is undergoing a serious upgrade – with Artificial Intelligence (AI) at its core....
3 minute read
The Rise of Voice AI
Let’s be honest – who hasn’t been frustrated calling customer service? Endless menus, robotic...
3 minute read