The Future is here

The introduction of machine learning (ML) and artificial intelligence (AI) in the CX industry has...

Let’s Talk Niche

At Nexcom, we create niche products. We are relentlessly committed to designing, building and...

RevealCX Implementation

We are here for you every step of the way

Common Pitfalls

Customer satisfaction goes beyond the products you offer, it’s the service provided before, during...

Big Data: The Big Picture

Quality assurance is a fundamental part of contact center operations, whether it is to enhance...

The Great Resignation

Hiring shortages, high staff turnover, and skyrocketing call volumes are common challenges in the...