CX Insights

The Trust Gap in AI

AI offers tremendous promise for enhancing customer experiences—everything from accelerating...

Silent AI

Speaks Volumes Without Saying a Word! When we think of AI in customer support, we often imagine...

The Secret Formula

AI Generated Responses in Customer Service Ever been frustrated by a robotic customer service...

The AI Truth

Is Your Data a Goldmine or a Ticking Time Bomb? The AI Truth Data can often be compared to oil,...

From Agents to Algorithms

What Will CX Operations Look Like One Year After AI Implementation? The rise of Artificial...

A Guide to comply with the EU AI Act

Enhancing your AI’s training data through Quality Control: A Guide for Contact Centers on an...