The Secret Formula

AI Generated Responses in Customer Service Ever been frustrated by a robotic customer service...

From Agents to Algorithms

What Will CX Operations Look Like One Year After AI Implementation? The rise of Artificial...

A Guide to comply with the EU AI Act

Enhancing your AI’s training data through Quality Control: A Guide for Contact Centers on an...

EU AI Act

The European Union (EU) has taken a significant step towards regulating Artificial Intelligence...

Customer Support Trends in 2024

Consumers seek more than just good deals - they want respect, transparency, and simplicity...

AI Strategies

The need to develop and implement AI strategies will, for many companies, require a change in how...