A Guide to comply with the EU AI Act

Enhancing your AI’s training data through Quality Control: A Guide for Contact Centers on an...

EU AI Act

The European Union (EU) has taken a significant step towards regulating Artificial Intelligence...

Customer Support Trends in 2024

Consumers seek more than just good deals - they want respect, transparency, and simplicity...

The future of AI in the CX industry

Artificial intelligence (AI) will be used in nearly every industry to streamline operations, and...

Quality Best Practices

Leverage Nexcom Technology to Implement Quality Best Practices In the Customer Experience (CX)...

Workflow Automation

What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...