The future of AI in the CX industry

Artificial intelligence (AI) will be used in nearly every industry to streamline operations, and...

Quality Best Practices

Leverage Nexcom Technology to Implement Quality Best Practices In the Customer Experience (CX)...

Workflow Automation

What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...

5 Key Benefits of Workflow Automation

Workflows are simply another way of describing how we operate today, and all organizations can...

Let’s Talk Niche

At Nexcom, we create niche products. We are relentlessly committed to designing, building and...

Common Pitfalls

Customer satisfaction goes beyond the products you offer, it’s the service provided before, during...