CX Insights
We love CX! We're CX geeks with a cause - and we're proud of it! Read about the latest customer experience trends, strategies and technologies.
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Quality Best Practices
Leverage Nexcom Technology to Implement Quality Best Practices In the Customer Experience (CX)...
1 minute read
Workflow Automation
What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...
3 minute read
5 Key Benefits of Workflow Automation
Workflows are simply another way of describing how we operate today, and all organizations can...
2 minute read
Let’s Talk Niche
At Nexcom, we create niche products. We are relentlessly committed to designing, building and...
1 minute read
Common Pitfalls
Customer satisfaction goes beyond the products you offer, it’s the service provided before, during...
3 minute read