Workflow Automation

What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...

5 Key Benefits of Workflow Automation

Workflows are simply another way of describing how we operate today, and all organizations can...

Let’s Talk Niche

At Nexcom, we create niche products. We are relentlessly committed to designing, building and...

Common Pitfalls

Customer satisfaction goes beyond the products you offer, it’s the service provided before, during...

Big Data: The Big Picture

Quality assurance is a fundamental part of contact center operations, whether it is to enhance...

The Great Resignation

Hiring shortages, high staff turnover, and skyrocketing call volumes are common challenges in the...