CX Insights
We love CX! We're CX geeks with a cause - and we're proud of it! Read about the latest customer experience trends, strategies and technologies.
The future of AI in the CX industry
Artificial intelligence (AI) will be used in nearly every industry to streamline operations, and...
2 minute read
Quality Best Practices
Leverage Nexcom Technology to Implement Quality Best Practices In the Customer Experience (CX)...
1 minute read
Workflow Automation
What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...
3 minute read
5 Key Benefits of Workflow Automation
Workflows are simply another way of describing how we operate today, and all organizations can...
2 minute read
The Future is here
The introduction of machine learning (ML) and artificial intelligence (AI) in the CX industry has...
2 minute read