Rolf Gordon Adamson

From Agents to Algorithms

What Will CX Operations Look Like One Year After AI Implementation? The rise of Artificial...

A Guide to comply with the EU AI Act

Enhancing your AI’s training data through Quality Control: A Guide for Contact Centers on an...

EU AI Act

The European Union (EU) has taken a significant step towards regulating Artificial Intelligence...

AI Strategies

The need to develop and implement AI strategies will, for many companies, require a change in how...

CX and AI: The Dynamic Duo

It appears that the CX industry has found the perfect partner in Artificial Intelligence (AI), and...

Workflow Automation

What is Workflow Automation? Let’s start with defining a “workflow”. A workflow is a series of...