The Trust Gap in AI

AI offers tremendous promise for enhancing customer experiences—everything from accelerating...

Silent AI

Speaks Volumes Without Saying a Word! When we think of AI in customer support, we often imagine...

The Secret Formula

AI Generated Responses in Customer Service Ever been frustrated by a robotic customer service...

From Agents to Algorithms

What Will CX Operations Look Like One Year After AI Implementation? The rise of Artificial...

A Guide to comply with the EU AI Act

Enhancing your AI’s training data through Quality Control: A Guide for Contact Centers on an...

EU AI Act

The European Union (EU) has taken a significant step towards regulating Artificial Intelligence...