---
title: Blog | Nexcom | Iain Ironside
description: Before joining Nexcom, Iain served as Vice President of consulting firm COPC. Prior to that, he was Head of Projects and Quality for a contact center outsourcing company Ventura. Iain is an expert in customer service operations and the system support of the processes within.
---

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![Iain Ironside](https://blog.nexcomglobal.com/hs-fs/hubfs/Internal_Employee%20portraits_Color/oval-copy-15-1.png?width=200&name=oval-copy-15-1.png)

# Iain Ironside

Before joining Nexcom, Iain served as Vice President of consulting firm COPC. Prior to that, he was Head of Projects and Quality for a contact center outsourcing company Ventura. Iain is an expert in customer service operations and the system support of the processes within.

[Follow me on my website](https://nexcomglobal.com/) [Follow me on LinkedIn](https://www.linkedin.com/in/iainironside/)

<https://blog.nexcomglobal.com/blog/common-pitfalls-in-qa-monitoring>

## [Common Pitfalls](https://blog.nexcomglobal.com/blog/common-pitfalls-in-qa-monitoring)

 Customer satisfaction goes beyond the products you offer, it’s the service provided before, during...

 3 minute read

[Read More](https://blog.nexcomglobal.com/blog/common-pitfalls-in-qa-monitoring)

<https://blog.nexcomglobal.com/blog/big-data>

## [Big Data: The Big Picture](https://blog.nexcomglobal.com/blog/big-data)

 Quality assurance is a fundamental part of contact center operations, whether it is to enhance...

 3 minute read

[Read More](https://blog.nexcomglobal.com/blog/big-data)

<https://blog.nexcomglobal.com/blog/learning-management>

## [Learning Management](https://blog.nexcomglobal.com/blog/learning-management)

 Introducing a new feature within RevealCX, the Learning Management System (LMS). The integration is...

 4 minute read

[Read More](https://blog.nexcomglobal.com/blog/learning-management)

<https://blog.nexcomglobal.com/blog/revealcxboost>

## [RevealCX Boost](https://blog.nexcomglobal.com/blog/revealcxboost)

 AI turns your manual quality processes into business intelligence. Our quality monitoring tool,...

 3 minute read

[Read More](https://blog.nexcomglobal.com/blog/revealcxboost)

<https://blog.nexcomglobal.com/blog/placeholder-announcing-the-advanced-alerts-flagging-system-the-newest-feature-within-revealcx>

## [New feature in RevealCX!](https://blog.nexcomglobal.com/blog/placeholder-announcing-the-advanced-alerts-flagging-system-the-newest-feature-within-revealcx)

 We are thrilled to announce that we have successfully deployed the Advanced Alerts Flagging System!...

 4 minute read

[Read More](https://blog.nexcomglobal.com/blog/placeholder-announcing-the-advanced-alerts-flagging-system-the-newest-feature-within-revealcx)

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see all topics

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